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Communication

View Credit Usage

See how many credits you have left and how they were spent on calls, texts and transcriptions.

By Red Belt Team | Last Update: October 31, 2026

Calls, text messages and recording transcriptions use credits from your Red Belt Gym account. The Credit Report shows your remaining balance, how many credits each service used, and a history of every credit added and used.

Open the Credit Report

  1. Visit redbeltgym.com.
  2. Sign in to your account.
  3. Click Reports in the left-side menu.
  4. Click Open on the Credit Report card.Reports in the left-side menu and the Credit Report card

Check Your Balance

The Current balance card shows how many credits you have left. Below it, Debit balance (used) shows how many credits you've used in total, and Added in shows how many you added this month.

The Current balance card with the debit balance and credits added this month

See Usage by Service

Usage by service shows how many credits each service used, and its share of the total: notification group SMS, incoming calls and SMS, SMS, transcription, calls, bulk SMS and automation SMS. Click Last 30 days to choose a different period.

The Usage by service card and the Last 30 days menu

Review Your Credit Activity

Credit activity lists every credit added and used, newest first. Each entry shows the service, the message or call, how many messages were sent, the credits used and the time.

  1. Click a service, such as SMS, Calls, Transcription or Credits added, to show only those entries. Click All to show everything again.
  2. Click the date range to choose the dates to show.The Credit activity list with the service buttons and the date range
  3. Click Export PDF at the top right to save a copy of the report.The Export PDF button
Frequently Asked Questions

Common Questions & Troubleshooting

How do I buy more credits?

Click your profile picture at the top right, then click Buy credits, or go to Setup › Credit Packages. See our article on buying credits.

What uses credits?

Outgoing and incoming calls, outgoing and incoming text messages (including bulk, automation and notification group texts), and recording transcriptions.

Why did one text use more than one credit?

Long messages are split into several texts, and messages sent to a notification group use one credit per person in the group. Each entry shows how many messages went out.

Why does a transcription use several credits?

Transcription credits depend on the length of the recording. Longer recordings use more credits.

Where did Credit management in Setup go?

Your credit balance and history are now in the Credit Report under Reports. You can also open it from Credit report in your profile panel. To buy credits, use Setup › Credit Packages.

Who can see the Credit Report?

The owner, and staff who are allowed to see it in their Reports & financials permissions. See Manage Staff Users and Assign Permissions.

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