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Billing & Payments

Update, Freeze or Cancel a Membership

Edit, pause, or stop a student's membership to control access to your martial arts school. Read on to make changes to your customers' assigned programs.

By Red Belt Team | Last Update: October 31, 2026

Find the Membership

  1. Visit redbeltgym.com.
  2. Sign in to your account.
  3. Click Contacts in the left-side menu, then search for the student and click their name.
  4. Under Billing, click Transaction, then click Contract. Each program shows its total amount, duration and whether it auto-renews.Transaction on a student's profile and the Contract tab
  5. Click the ⋮ button on the program, then choose Edit, Freeze or Cancel.The contract menu with Edit, Freeze and Cancel

Edit a Membership

  1. Choose Edit.
  2. In the Edit contract window, make your changes. You can adjust the time Remaining, the Tuition amount and Auto renewal.
  3. Click Save.The Edit contract window with the Save button

Freeze a Membership

  1. Choose Freeze.
  2. Under Freeze the contract until, pick the date the freeze should end. Payments start again when the freeze ends. The next billing date may change the student's regular billing day.
  3. Click Freeze.The Freeze contract window with the calendar and the Freeze button

Cancel a Membership

  1. Choose Cancel.
  2. Confirm the cancellation to stop the membership and its payments.
Frequently Asked Questions

Common Questions & Troubleshooting

What happens to the student's contact type?

Contact types change automatically. When a membership is frozen, the student becomes Frozen, and when it's canceled or ends, they become a Former member. See Understanding Contact Types.

Does editing a program in Setup change this student's membership?

No. Changes made under Setup › Programs don't change existing contracts. Edit the student's contract here instead.

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