What Are Contact Types?
A contact type is a label used for filtering, reporting and targeted messages. Each contact has one type, and Red Belt Gym sets it automatically based on their activity, so you never have to change it by hand. The contact types are:
- Lead: hasn't taken any actions yet.
- Appointment: has an upcoming appointment.
- No showed: didn't show up to an appointment.
- Showed: showed up to an appointment.
- Trial: has at least one active trial program and no normal programs.
- Former trial: was on a trial before.
- Member: has at least one active normal program.
- Former member: used to be a member.
- Guardian: pays for dependents but doesn't train. They have no program, attendance or rank of their own.
- Frozen: has one or more contracts on hold.
- Dependent: added under a parent or guardian's account and billed to that contact.
See Contacts by Type
- Click Contacts in the left-side menu.
- Click a contact type above the list to show only those contacts. The number on each one is how many contacts have that type.
- Click the i icon at the end of the contact types to see what each one means.
Use types to find leads, paying members, paused accounts and former members. Learn more in Track Active vs Inactive Members.